CPaaS (Communications Platform as a Service) enables developers and businesses to integrate real- time communication features like voice, video, messaging, and authentication directly into their applications, services, or workflows.
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VOICE API:
Conference Calls: Connect multiple people using a conference bridge.
Voice Mail: Record important customer information while you’re away.
Number Masking: hides the phone numbers of parties in a call from each other.
Cloud IVR: Build powerful multi-level IVR menus to route each call intelligently.
Voice OTP: Send OTPs to customers using Voice.
Number Forwarding: Forward calls to another phone, such as your home or office number..
Voice Alert: Dispatch customized audio alerts using voice calls.
Voice Servey: Conduct surveys over a voice call.
SMS API:
SMS OTP: Verify user phone numbers at signup and login.
SMS Notifications: send personalized alerts,reminders and notification for appointments,deliveries and more with programmable Messaging API.
Verifications:: Deliver one-time password for faster onboarding.
SMS Marketing: Integrate SMS into your existing MarTech stack, measure and optimize marketing performance.
Promotions: Distribute marketing messages and offers with Programmable Messaging API.
Sales & Customer service: Win new business and earn loyalty by delivering personalized experiences at scale.
Conversational care and commerce: Support the full customer journey with two-way,SMS for support,sales and lead generation.
Key Features of CPaaS
API-Driven Communication: Provides APIs to embed communication functionalities like SMS, Voice Calls, Video Calls, and Chat.
Real-Time Communication: Supports instant, live interactions between users or systems.
Omnichannel Support: Enables communication across multiple channels (e.g., sms,voice, rcs. social media).